Terms & Conditions
Arrival at The Coach House is between 3.30pm and 9pm. If you are planning on arriving outside of these times, please get in touch to arrange this with us. Complimentary cream tea is served to all new arrivals between 3.30pm & 5.30pm.
Check out is 10.30am. If you are planning on leaving early, please let us know the evening before so we can ensure we have everything prepared for your departure. If you require a later check out, this can be arrange for a small additional charge of £20.
Dinner is available most evenings. Pre-booking is strongly recommended to avoid disappointment. Guests having dinner with us are asked to reach The Coach House by 6.00 pm on their day of arrival as we need time to prepare your starters/desserts. All our meals are freshly cooked and we are happy to cater to any specific dietary requirements you may have.
Dogs are welcome at The Coach House, however we have specific dog friendly rooms so please let us know in advance if you’ll be bringing your four-legged friend with you. Your dog is very welcome in your room when you are present. When you are not in the room, we ask that you keep your dog in the car unless caged. Dogs are not permitted in any public rooms however you are very welcome to sit on the terrace with them. Dogs will incur a charge of £10 for your first night, and £5 thereafter as a cleaning surcharge.
Credit or Debit cards are required to secure all bookings.
Cancellation at The Coach House is free up until 48 hours before your expected arrival date. Due to our location, any cancellations made with less than 48 hours’ notice will be charged in full. In the event of a no-show guests will be charged in full. We also offer a non refundable rate, giving our guests the benefit of 10% discount on the cost of your stay with us however, these will not be refunded for any reason.
COVID-19 has meant we have had to adapt many areas of our life. Here at The Coach House, we have had to introduce many additional safety measures including our team wearing PPE throughout our dining rooms as well additional deep cleaning on each guest departure. As a result, and to ensure we don’t need to increase our prices across the board, we have added a one off £10 COVID surcharge to help cover the cost of these measures. If you have to cancel your booking with us as a result of COVID-19, and it falls within your cancellation window, you will be offered alternative dates to suit or a voucher to the value of your stay to be used at an alternative time within 12 months.
Smoking is prohibited in all areas inside The Coach House. You are, of course, very welcome to smoke outside and on our terrace.